Refund & Cancellation Policy
Items received which are damaged/faulty:
If an item is received which is either damaged or faulty out of the box, the customer is entitled to a full refund or replacement provided we are notified of the issue within 28 days of receipt of the item.
If you receive a damaged/faulty item please contact us immediately by emailing email@example.com or by calling 0151 4255 911. You will be provided with a returns number and a returns form to fill out. We will then arrange for a courier to collect the item from you. As soon as we have received the item back it will be checked to confirm the fault. Provided a fault is found a refund or replacement will be provided. Please note that any attempt by you or any third party to alter or repair your faulty product may invalidate your warranty and any costs arising from such work will not be refunded.
If for any reason you are not 100% satisfied with the item you have purchased and you notify us within 7 days of receipt of the item you are entitled to a refund or exchange. If you decide you would like to return an item please contact us immediately by emailing firstname.lastname@example.org or by calling 0151 4255 911. You will be provided with a returns number and a returns form to fill out.
It is your responsibility to return the item to us. Goods must be returned in their original, unused condition with all packaging present and undamaged. Once we have received the returned item we will provide either a refund or exchange (depending on what the customer has requested). Refunds will be exclusive of any postage costs. If the item is to be exchanged for another product there may be a balance to pay to cover any additional cost of the new item plus any postage costs associated with getting the new item back to you.
Faulty items which are covered under Warranty:
All goods we sell carry a 1 year warranty unless otherwise stated.
You can download a copy of our returns form here. You will need to request a returns number from us before you can send your item back.